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What is a Pre-Order?

New products are available to pre-order on our webstore typically on Saturday. 30 days later these new releases will be available on the shelves of our warehouse and our stores. Occasionally, certain new products will have a different pre-order period so we recommend subscribing to our inner circle newsletter to ensure you’re always up to date. You can subscribe to our newsletter here.

Pre-ordering guarantees that you’ll be among the first to get your hands on the hottest new miniatures and books. If you order at any point on the pre-order weekend, and choose to have your products for pick up at our nearest warehouse or store, then they will be ready and waiting for you on the day of launch, the following Saturday.

Don't live near one of our Stores? That’s absolutely fine – when you place your pre-orders, you can choose to have the latest releases whizzed straight to whatever address you’d like, as with any standard order.

Special Edition Alert: sometimes we will have limited and special editions on sale. These products usually available in very small quantities and are often exclusive to - in most cases they sell out during the pre-order week!

Did you know?
Sometimes those crafty operators of our blog, Covert Intervention News, leave a teaser or two that hint at what might be coming...

Other questions we've been asked about Pre-Orders

* When will I receive my pre-order?

As soon as all pre-order production is completed in our warehouse, (typically well within 30 days of pre-orders being offered), Pre-orders are sent directly to those which ordered for shipment to their homes, then to our stores.

* My order includes available products and pre-orders, will this effect when I will receive my order?

Unless you request we package your complete order all together by contacting us directly we will ship available products with our normal shipping procedures and your pre-order will follow as soon as its ready.